Returns, Refunds and Exchanges Policy
Accepted Methods of Payment
Cash on collection
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
(subject to stock availability)
We use the following carriers to deliver our orders:
Uk mainland orders processed through this site are subject to a flat rate fee of 3.50gbp per order.
Overseas orders are processed via telephone/email on a quoted order basis. The rate charged for the shipping of your order is based on the weight of your products, and your location. Before your order is accepted we will confirm what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
How To Return An Item
Your item must be in its original unused condition.
1. Please email firstname.lastname@example.org to request a refund.
2. Mail your returned item to:
Newport Welsh Gifts
4-5 Newport Market
Newport. NP20 1DD
3. Include in your package a signed letter stating the reason for your return and the original receipt including order number.
(product/item code will not suffice - we need to be able to identify your order to process efficiently)
Some items can not be returned if they are opened. These include music, software/video games, foodstuffs and underwear.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.